Refund Commitment
We offer a 30-day money-back guarantee. If you are not satisfied with the product, you can request a full refund within 30 days of purchase.
Eligible for Refund
- Refund request within 30 days of purchase
- Product has unresolved technical issues
- Product does not match description
- Unable to use normally due to our reasons
Refund Timeframe
- Processed within 1-3 business days after application
- Refund will arrive within 5-10 business days
- Specific arrival time depends on payment method
Refund Process
- Send refund request email to customer service
- Provide order information (email or order number)
- We review and process the refund
Not Eligible for Refund
- Purchase exceeds 30 days
- License has been used and cannot prove product issues
- Issues caused by user's own reasons
Refund Method
Original Payment Method
Refund will be returned to your original payment account. Alipay/WeChat orders will be refunded to Alipay/WeChat, bank card orders will be refunded to bank card.
Arrival Time
Alipay/WeChat: 1-3 business days; Bank card: 5-10 business days; Specific time depends on bank processing speed.
Request Refund
Contact Email
Please send refund request to: [email protected]
Information Required
Please provide in the email: Email address used for purchase, order number (if available), reason for refund. We will process your request as soon as possible.